Your business is specific. Your project agreement should be, too. These terms explain how our custom AI engagements fit together.
Start with a shared understanding.
These terms describe the basis for using Swepety’s website and working with Swepety Ltd on custom AI services. By using our services, you agree to the terms that apply to your engagement.
Your project agreement sets out the specific work, responsibilities, and commercial terms. Read it alongside these terms and our privacy policy. If a project agreement expressly changes a term, that agreed provision applies to the project.
Custom work needs a clear scope. Website examples show possible workflows. They do not replace the deliverables and requirements agreed for your business.
The work we agree to build.
A project may include AI consulting and opportunity mapping, AI chatbots and customer service assistants, voice AI agents, lead capture and follow-up automation, AI website development, custom AI tools and workflow automation, and content systems — delivered for businesses, agencies, and enterprises.
The system
The workflows, channels, tools, and deliverables included in the engagement.
The responsibilities
Who supplies information, reviews conversations, approves changes, and handles exceptions.
The review
The testing, feedback, and acceptance arrangements for the agreed work.
The handover
Access, documentation, and any ongoing support included in your agreement.
Additional features, changes, or services need an agreed scope. Third-party tools may have separate accounts, costs, limits, and terms.
Build on information you can stand behind.
You are responsible for supplying accurate business information and for having the rights and permissions needed to use the materials, data, and accounts you provide.
- Keep your business knowledge, service details, and customer-facing instructions up to date.
- Protect account credentials and limit access to people who need it.
- Review the workflow and tell us about errors or changes that affect it.
Do not use the services for unlawful activity, impersonation, harassment, or unauthorised access. Third-party platforms’ rules also apply when their services are connected.
A useful conversation starts with permission.
Lead generation and follow-up must respect the rules for the audience, channel, and country involved. Publicly available contact information does not, by itself, establish permission for every kind of outreach.
- Confirm the lawful basis and any consent required before contacting people or processing their information.
- Provide appropriate information about AI interactions and how data will be used.
- Respect opt-outs and objections, and keep contact preferences current across the workflow.
Customer service, marketing messages, and automated messages can be subject to different rules. Your agreement should identify the responsibilities relevant to the planned system.
Let AI help. Keep judgment involved.
AI can produce incomplete, inaccurate, or unsuitable responses. System output needs to be assessed in the context of your business, the information supplied, and the action being taken.
The scope should define approved actions, testing, and when a person takes over. Important decisions and sensitive situations require appropriate human review.
Illustrations and examples on this website are not a promise of lead volume, bookings, revenue, or error-free operation. Outcomes depend on the system, your process, the input data, and the people using it.
The details belong in your agreement.
Fees and payment. Your project agreement sets out fees, payment milestones, third-party costs, ongoing support, and any cancellation or refund arrangements.
Your materials. You retain rights to the information and materials you supply. You authorise their use to deliver the services agreed with you.
Custom work and existing tools. Ownership and licences for deliverables are defined in the project agreement. Swepety’s branding and pre-existing materials remain protected; third-party software, models, and services remain subject to their own terms.
Liability. The project agreement sets out the parties’ agreed responsibilities and any limitations of liability, subject to applicable law. These terms do not exclude rights or liabilities that cannot lawfully be excluded.
Know what happens next.
Changes to scope, delivery, or support should be documented in the project agreement. Do not assume that ongoing maintenance or new features are included unless agreed.
Your agreement also defines how an engagement ends and the arrangements for handover, continued access, data export, and deletion. These depend on the implementation and any third-party services involved.
We may update these website terms. Material changes to an existing engagement are handled under that engagement’s agreement.
A clear point of contact.
For questions about these terms or a project agreement, contact legal@swepety.com.
Swepety Ltd
20 Wenlock Road, London N1 7GU, United Kingdom
Company No. 16963697